GTS OWNERS CLUB

martin68 · Posted: Mon Jun 09, 2008 8:21 pm Post subject: Exhaust manifold fracture

I recently purchased my GTS and noted that the essential exhaust recall work had been completed and all was sweet.
I noticed that of late that the exhaust note is louder and tick over slightly higher, under a more detailed inspection i noticed that the exhaust manifold has fractured just above the temperature probe fitting. I have stopped using it until i get a replacement part, hopefully via the original warranty recall. I'm i just an unlucky t-at or has this happened to anyone else?? Sad

rainham boy · Posted: Tue Jun 10, 2008 7:51 am Post subject:

hi and welcome,

i think nicey had the same problem with his recalled pipe aswell
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Darkside, Norwich Broadsmen SC

martin68 · Posted: Tue Jun 10, 2008 3:35 pm Post subject:

Ta m8, I have had a browse back of this section of the forum and found a previous thread regarding this issue.
I have started to chase a replacement from piaggio hopefully for nowt but its looks unlikely, you ave got to give it a go though!!
If this is a big issue and i can find more instances obviously it gives everyone more chance of getting a result out of piaggio after all the failure of this safety recall part leads to the same problem it was supposed to cure. Mad

I will keep everyone posted on how i get on.

CheekyThomas · Guvernor Joined: 18 May 2007 Posts: 1374

The recall part is the same as the pre-recall part, theyve just tacked a washer on... normally any exhaust cracks are due to fitting issues not part quality, i would guess its been tightened up too much at the front without the silencer being in the right place, so as the silencer has tightened up and pulled into the body, its put stress onto the downpipe and with getting hot and the vibration its made it crack Wink

But if your friendly with your dealer they should be able to do one foc. Wink

martin68 · Posted: Tue Jun 10, 2008 8:26 pm Post subject:

That sounds about right to me, so I have to prove the dealer that fitted it is at fault. My local dealer have no interest in helping because it was fitted by a dealer close to the previous owner, understandable. The dealer that fitted it aint interested because it was eleven months ago and they are 120 miles away. Looking like lost cause but will keep trying the warranty route.
If my efforts fail and considering the likely high cost of a genuine part what's the quietest, least performance sapping and best fitting after market system available?

CheekyThomas · Guvernor Joined: 18 May 2007 Posts: 1374

Makes no odds who sold it, did it blah blah blah... warranty system works the same no matter what... the amount of times i hear this makes me laugh. Rolling Eyes

If worst comes to the worst, you can buy the downpipe assy seperately as part of the recall kit, with gasket and clamp.

If need be ill sort ya one under warranty, but ill need the broken one returned Wink

martin68 · Posted: Tue Jun 10, 2008 8:52 pm Post subject:

My local dealer said they could do nothing for me but gave me a contact number for piaggio. The people at piaggio said i have to get the dealer who fitted it to contact them and raise the issue. The dealer who fitted it said the parts not warranted past the point when the scooters warranty expires regardless if its 1mth or 2years years remaining when fitted. The recall part was fitted after the warranty expired so waiting for the dealer to talk to piaggio on my behalf. Its a joke to be honest, umm customer service??

If all else fails i would gratefully take up your offer.

Thanks

CheekyThomas · Guvernor Joined: 18 May 2007 Posts: 1374

Its all lazy dealers who cant be bothered to do work when they wont get much £££ for it.... its a problem that could be sorted in 5mins flat Rolling Eyes

Like i said if it comes to it, ill send ya one, and just send me the old one back with chassis no and mileage Wink

martin68 · Posted: Tue Jun 10, 2008 9:07 pm Post subject:

Thanks mate thats a kind offer i will be in contact if i get no joy.
The dealers involved are both big motorcycle dealers who love selling scooters but loathe any repair work, unfortunitly the norm in most cases. Sad

CheekyThomas · Guvernor Joined: 18 May 2007 Posts: 1374

Indeed its too often the case.... i see a lot of machines from other dealers where the people have brought it as its been cheaper but once the machines brought, the dealer looses the "helpfulness" and starts fobbing them off....

If ya get no luck PM me Wink

martin68 · Posted: Wed Jun 11, 2008 4:34 pm Post subject:

Interesting day, piaggio said no to covering cost of replacement part. What an own goal in customer care! Crying or Very sad

The part only cost just over £20, retail price Confused

. Obviously this is now a matter of principle and not about costs and i'm continuing to pursue this issue by complaining to piaggio uk direct. Shocked

I will post there response here and on every english speaking forum i can find connected to scooters. The small fish in the big pond can have a big bite with the worldwide web,lol!!! Evil or Very Mad

martin68 · Posted: Thu Jun 12, 2008 2:03 pm Post subject:

The response from piaggio uk, computer generated???? Laughing

What did i expect from piaggio!!! Laughing

Dear Martin,

Thank you for contacting us.

The information you require is available through any of our dealers.
They will be able to provide you with all the advice you need, and the
technical support necessary to guarantee the best performance of your
vehicle.
To find out the Piaggio dealer closest to you please contact our free
phone number 0080081829800 available Monday to Friday from 7.30 am until
6.30 pm or you can use the dealer locator on our web site -
www.uk.piaggio.com .

Please don't hesitate to contact us for any further information.
Best Regards.
Piaggio Customer Care on line

booboo · Posted: Thu Jun 12, 2008 3:12 pm Post subject:

I had a similar problem a few years back mate.

I found out who the area manager was in my area and contacted him with my problem.

He sorted it out for me.....

Worth a try mate Wink

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CheekyThomas · Guvernor Joined: 18 May 2007 Posts: 1374

Told ya i can sort it Wink

martin68 · Posted: Thu Jun 12, 2008 8:35 pm Post subject:

I have the parts coming tomorrow only £24 for recall kit, bored of dripping need scooter sorted for weekend. Took exhaust off today what a joy it is to get the manifold of the cylinder!!! treated silencer to a coat of paint so it will look pretty when I sell it...a 300 may be a better alternative for my sp180 runner that I hung onto when I realised how poor the acceleration is on 250 in comparision !!!

Thanks again for your kind offer.